Terms and Conditions

1. Who we are

This website (niexpress.es) and the service contracted through it belong to:

• Owner: Conrad Sánchez Ros
• Tax ID (NIF): 47948839A
• Address: Carrer de José Vargas Ponce, 39, Platja de Palma i Pla de Sant Jordi, 07007 Coll d'en Rabassa, Balearic Islands (Spain)
• Practising Graduado Social (a Spanish regulated profession covering employment, social security and immigration procedures), registered no. 1330 with the Il·lustre Col·legi Oficial de Graduats Socials de les Illes Balears
• Email: info@niexpress.es

(hereinafter, "NIExpress"). These terms govern the contracting of the NIE management service through niexpress.es. By ticking the acceptance box on the request form you declare that you have read and accept them, and the engagement is formalised on the terms described here.

2. What you are contracting

NIExpress provides professional advice and document management, under article 1.544 of the Spanish Civil Code, for one of two procedures: the assignment of the Foreigner Identity Number (NIE, form EX-15), or "white NIE", and the EU citizen registration certificate (form EX-18), or "green NIE", which already includes the NIE. The procedure is worked out from your answers in the request form.

The service is always provided under the direction and professional judgement of Mr Conrad Sánchez Ros, Graduado Social, registered no. 1330, or a person appointed by him.

NIExpress acts with full autonomy and independence of judgement in carrying out the engagement. Decisions on whether to continue with the application in response to any request from the authorities rest with the Client in all cases.

The service is intended exclusively for citizens of the European Union, the European Economic Area (Iceland, Liechtenstein and Norway) and Switzerland. For the white NIE you need a valid passport. For the green NIE a valid passport, national identity card from your country or NIE is accepted. If you are not from one of those countries, a different procedure applies to you and we cannot accept the engagement. If in doubt, write to us at info@niexpress.es before filling in the form.

3. What is and is not included

The fixed price of the service includes:

• Checking your details and opening your application file. For the green NIE, where your situation requires it, a prior review of what you tell us before looking for an appointment.
• Tracking down and booking your appointment at the relevant immigration office or police station.
• Completing the EX-15 or EX-18 form, depending on the procedure.
• Paying the 790 code 012 fee on your behalf.
• The exact list of documents you must bring on the day of the appointment.
• Answering your questions by email until the appointment.

Not included: attending the appointment, which is personal and non-transferable and must be done by you; the granting of the NIE or the certificate, which is for the authorities to decide; the documents proving your situation (contract, registration, health insurance, means, enrolment, padrón and the like), sworn translations, legalisations or apostilles; and any procedure other than the two described (T.I.E. card, EU family member card, changes to a certificate already issued and the like), which requires a separate engagement.

4. How it works and what we need from you

The service runs in four steps:

• You fill in the form with your details. No documents and no payment are required at this point. For the green NIE, if your situation needs a review, we do it before looking for an appointment; if we cannot handle it, we tell you and the engagement ends at no cost.
• We go for the first slot that opens in your province.
• We confirm the date and time by email, together with the payment link. After payment we ask you, in a second form, for the remaining details, and prepare the form, the fee and your document list.
• You attend the appointment with everything ready and file the application. The document is issued by the National Police, at the appointment itself or in the following days depending on the office.

The service requires your cooperation: accurate and complete details, replies to our requests within a reasonable time, and attendance at the booked appointment. If that cooperation is not forthcoming, or if you act contrary to our technical instructions and professional judgement, NIExpress is released from liability for the consequences and may decline to continue providing the service.

5. Price and payment

The price of the service is €150 in total. It includes the official fee, which we pay on your behalf and which carries no VAT, and our fee, with its VAT. It is a fixed price: it covers everything listed in section 3, with no tiers, add-ons or extra costs.

Payment is a single payment and is made after we confirm your appointment, never before. Nothing is charged when you submit the form.

Payment is made through the Stripe platform, using the link we send you by email together with the appointment confirmation.

If the appointment takes a while to come up, we keep looking at no additional cost to you: you only pay once an appointment is confirmed.

6. Right of withdrawal

If you are contracting as a consumer, you have 14 calendar days from acceptance of these terms to withdraw from the contract, without having to give a reason and without penalty, under the Spanish consolidated text of the General Law for the Defence of Consumers and Users.

To exercise it, simply tell us by any means that leaves a record, for example by writing to info@niexpress.es.

Please note that the service starts immediately: as soon as we receive your request we begin searching for your appointment. By accepting these terms you expressly request that immediate start and acknowledge that, once the service has been fully performed, you will lose the right of withdrawal.

If you withdraw once the service has started but has not yet been completed, you will pay only the proportionate part of the price corresponding to what has already been provided. If you withdraw before we have booked the appointment, you will pay nothing.

7. Cancellation, non-payment and termination

You may cancel the service at any time by writing to info@niexpress.es, without prejudice to the previous section.

NIExpress may stop providing the service if the agreed price is not paid, or if it does not receive from the Client the cooperation needed to continue.

Either party may terminate the contract for breach of the other's obligations, by verifiable notice with a minimum of 5 days' notice.

8. Liability

NIExpress undertakes to apply all necessary professional means to process your NIE, but does not guarantee a specific outcome: granting the number is for the authorities to decide.

NIExpress is not liable for delays, refusals or errors in processing that are attributable to the public authorities, to the Client or to third parties, nor for the availability of appointments at the immigration office, which is outside its control.

Nothing in these terms excludes or limits the liability of NIExpress in cases where applicable law does not allow it.

9. Changes to or extension of the engagement

These terms cover only the service described in section 3. Any different service, and any modification or extension of the engagement, requires a specific agreement between both parties, with its own price, which will be attached to these terms.

10. Personal data

The controller of your personal data is Conrad Sánchez Ros. The data you give us is processed in order to provide this service, invoice it, comply with our legal obligations and handle your queries or complaints. The main legal basis is the performance of this contract.

You may exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to info@niexpress.es. Full details of the processing are in our privacy policy:

Privacy Policy

11. Governing law and complaints

These terms are governed by Spanish law.

If you are contracting as a consumer, any dispute arising from the contract will be submitted to the courts of your place of residence. In all other cases, the parties submit to the courts of Palma de Mallorca.

You may send us any complaint at info@niexpress.es and we will reply as soon as possible. This is without prejudice to your right to approach the competent consumer authorities.

12. Changes to these terms

NIExpress may amend these terms to reflect legislative developments or changes to the service. Any material change will be published on this same page, stating the date of the last update. The version that applies to your application is the one in force at the time you accepted the form.